policies

Shipping

Once I receive payment I will ship as soon as possible – usually within 5 business days. I will ship to the address provided during your purchase transaction or the shipping address saved to your account, so please make sure the address provided is correct.

Please note that the mailing delivery standard from Canada to the U.S. is 6-10 business days and approximately 21 business days internationally.

CAN I CHECK THE SHIPPED DATE? You will receive a confirmation email when your order has been shipped to you.

If you want insurance, confirmation, priority, overnight, etc. please let me know and I will change the shipping prices accordingly.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

HOW YOUR PURCHASE WILL ARRIVE: each piece is shipped on a jewellery card, ready for gifting, and packaged for safe travel.

GIFT BOXES: If you would like your piece(s) sent in a gift box, these are available for an extra $5 ea. You will find this as an addon option when you go to check out. Please note the shipping cost will also be adjusted to accommodate the additional size.

Refunds & Exchanges

*SATISFACTION GUARANTEED*
Please contact me right away if you are at all unsatisfied with your purchase. I will do what I can to resolve any problems so that you have a positive experience shopping with Loops Jewellery.

*REFUNDS*
If for any reason, you are not satisfied with your jewellery, you may return it for a refund, minus the cost of shipping. Please contact me first with your concerns. Customers cover the cost of shipping for returns. You must return the item or items within 7 days of receiving your purchase in order to receive a refund. Items must be in original packaging. Refunds can only be issued via PayPal.

*DAMAGES*
If you receive a damaged package, do not open it. Instead, refuse delivery, and have the package returned un-opened.

Payment Options

All payments can be made through Paypal. You do not need to have a Paypal account to use this option. Simply click on the “credit card” option on the Paypal page to use your credit card. Payment is due at time of purchase.

Privacy Policy

I do not share your name, email address and/or your address information with any third party. My website also has security features to ensure that any information saved in your account is protected.

In addition, as you are directed to Paypal’s servers to complete the payment portion of the checkout process, I do not see or receive any of your bank or credit account information.

 

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